Captain’s Coat

Care for non-organic Manmade Fleece

Our excellent quality lambskin fleece is durable just follow a few simple steps and you will have years of use.

A gentle wash or rinse is all the fleece needs so as to keep the fibres soft and fuzzy. Fleece will not shrink or fade when washed. Because polyester fleece is naturally stain-resistant, a cold water wash with a mild detergent should get your fleece clothing clean.

Top tips
Warm or hot water on a strong cycle will degrade the quality and reduce the waterproof resistance of the fleece over time.

• Our fleece can be washed by hand or a washing machine.
• Do not use heat. So no hot water, use a cool or cold wash. No ironing. No hot tumble dryers.
• Use a mild washing detergent suitable for wool such as Woolite.
• Do not use chlorine bleach or add fabric softeners to the wash and rinse cycle.
• For tough stains that won’t budge, pre-treat them with a drop of dishwashing liquid, letting it set on the spot for about 10 minutes before blotting it away with a paper towel or cloth.

Turn your washing machine on to the gentle cycle setting using cool water. The delicate or hand wash cycle and then tumble dry on LOW or simply air dry.

Care For Organic Sheepskins

How to keep your sheepskin ticketyboo.

Regular Maintenance Cleaning

Keep your organic sheepskin out of direct sunlight as UV rays can damage the fibres to deteriorate leading to dyes fading.

Regularly give your sheepskin a rigorous shake loosening out dust & dirt this will bring back the bounce to the fibres.

With large rugs it could be easier to vacuum, do not use powered vacuum heads it will tangle the fur fibres.

Brush or comb out the fibres.

Stains

Clear up spills immediately, blotting excess liquid and removing solids.
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If there is an oily stain sprinkle corn starch and leave for a few hours, once absorbed hoover & brush. Repeat as required

For mud or food mix a mild detergent solution. Take a white cloth, dip it in the solution and blot. The dirt will transfer to the cloth so revolve the cloth. Do not overset the rug and once clean blot the rug to remove any soap residue. Let the rug air dry and comb.

Pongs

Baking soda worked into rug then leave overnight to absorb shake out or vacuum and comb.

To wash the whole rug.

Prepare an enzyme-free wool wash warm solution. Submerge the rug for 10 minutes.

Drain the water. And replace with clean cool water, squeeze the water through the fibres. Drain the water and repeat until there are no soap suds.

Gentled squeeze out the excess water and use towels to blot.
Hang out the rug to dry.

Note:
The rug will be very heavy wet.
Never comb wet fibres.
Do not twist /wring out the rug.

Shipping and Refund Policy

We are a small workshop we do hold stock and we do make-to-order. This is wonderful so you know your item is being made in Cornwall with care just for you. It also means that the length of time it takes us to get your item can depend upon how busy we are and the things we are at the mercy of. If there are any expected delays we will endeavour to post this on the website or contact people individually if they have made an order. There has been the odd occasion when the industrial machines faltered on us and being in deepest darkest Kernow an engineer has taken a week or so to rescue. With this in mind, we state a 2-3 week turnaround to get the item to the post although we generally can reduce that to a week or a day if it’s in stock!

We are really easy to talk to pop over an email and we can give a closer estimate on time or arrange a special delivery or wrapping service.

All is possible with a chat.

Shipping

UK & Channel Isles delivery FREE on internet orders.

We use Royal Mail standard small parcel shipping. This service means your parcel will be with you in 3-5 working days . Once the package is with the Royal Mail we have no control over it and can not be held responsible for delays due to strikes etc. We will have a reference from proof of postage documentation.

If you choose a Collection as your delivery option, this means a collection from our workshop.

Kernow Fleece
Unit 3, Lower Wharf
Bude
EX23 8LG

International shipping

Please drop us an email if you would like international shipping. We are happy to post via international mail.

All orders are shipped directly from the UK. We are not responsible for nor have any control over fees, local taxes, customs and duties of the destination country

If you have brought (or received!) an item and it’s not quite right, don’t worry, we’ve got a ‘no quibbles’ returns policy. All we ask is that the item is saleable on return. Items which have been worn and or are perfumed should not be returned for a refund but can be adapted or adjusted in the workshop at cost.

You have 28 days from the day you receive your purchases to return your items.

Refunds

We will return monies via the same method and price as the purchase price as the original purchase.

Sadly, if the merchant makes a charge for returning monies have no control over this and are not responsible.

Returns Policy

If you are not 100% satisfied with your product we are happy to offer a full refund or exchange as long as the product is returned to us in a new, unworn condition within 14 days after your delivery date.

We aim to issue refunds on returns within 7 to 10 days of receipt of the item back into our returns department.

Please be aware, this may take longer during holiday periods.

If your item is faulty we can exchange for the exact same item where possible. In the event of the exact item not being available we will refund the item within 7 to 10 days of receipt of the product back to the returns department.

HOW TO RETURN ITEMS

Step 1: Package the item securely, you will need to use suitable packaging and within 14 days post the goods back to us at

Step 2: Post at the post office

Kernow Fleece
Unit 3
Lower Wharf
Bude
EX23 8LG

Step 3: Obtain and keep a proof of posting receipt

Include proof of purchase and it would be great if you could give your reason. If you think it’s an awful colour its really useful to us to know!

Once we receive the goods we will check to see if they have been worn or mishandled if they are of saleable condition we will exchange or refund via the method you purchased them.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Your statutory rights are not affected.