Privacy Policy
Privacy & Cookies: How we keep your data safe and secure.
Protecting Your Privacy
At Kernow Fleece we are committed to protecting your privacy.
If you have any questions about how we do this, then email us at info@kernowfleece.com
How we use your information
We typically use your personal data in order to fulfil an order you place with us, monitor website activity and for marketing purposes.
In order to provide our services to you, we will share your data with the following types of companies who we have a relationship with:
Companies who enable us to get your order to you, such as warehouses, delivery companies and payment service providers.
Professional service providers who help us to run our business, such as website hosts and marketing agencies.
Law enforcement, fraud prevention agencies and any relevant regulator where there is a legal duty for us to do so.
Companies specifically approved by you, such as those you’ve asked to hear from when entering a competition on our website.
They will only process your personal information on our instructions, where there is a business need to do so, and are subject to a duty of confidentiality.
Your personal information may be transferred outside the EU, but we will always seek to ensure that it is subject to appropriate data security at all times.
We may give third parties anonymised information at an aggregated level, but no individual customer could be identified by this.
We will not sell any of your personal data to any third parties.
Marketing messages
Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing. We will therefore send you marketing messages by post to keep you updated with our latest collections and promotions.
We will also send you marketing messages by email, but only if you have given us your permission to do so.
If you would prefer to stop receiving marketing messages from us then you can do this at any time by contacting our Customer Service on 07474256874 or by emailing info@kernowfleece.com
Once you’ve done this you will stop receiving marketing messages from kernow Fleece. For emails, your request may take a few days to process on our system. You will continue to receive service communications from us, for example order confirmation emails.
If you follow Kernow Fleece on Social Media, please note all posts and personal data shared there is also subject to this policy.
Security of your data
We are not an internet service provider but we do undertake to use reputable experts for advice and protocols. At wall times we will endeavour to keep your information safe and secure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any non-cash payments will be outsourced to an established reputable payment service company who use encryption technology to ensure secure transaction. We will verify the credentials of the company and confirm they adhere to the appropriate security measures.
We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such a request, please do not respond and notify us immediately at info@ivymay.com
How long we keep your data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.