Shipping and Refund Policy

We are a small workshop we do hold stock and we do make-to-order. This is wonderful so you know your item is being made in Cornwall with care just for you. It also means that the length of time it takes us to get your item can depend upon how busy we are and the things we are at the mercy of. If there are any expected delays we will endeavour to post this on the website or contact people individually if they have made an order. There has been the odd occasion when the industrial machines faltered on us and being in deepest darkest Kernow an engineer has taken a week or so to rescue. With this in mind, we state a 2-3 week turnaround to get the item to the post although we generally can reduce that to a week or a day if it’s in stock!

We are really easy to talk to pop over an email and we can give a closer estimate on time or arrange a special delivery or wrapping service.

All is possible with a chat.

Shipping

We use Royal Mail standard small parcel shipping. This service means your parcel will be with you in 3-5 working days after the item has been handmade in our workshop . Once the package is with the Royal Mail we have no control over it and can not be held responsible for delays due to strikes etc. We will have a reference from proof of postage documentation.

If you choose a Collection as your delivery option, this means a collection from our workshop.

Kernow Fleece
Unit 3, Lower Wharf
Bude
EX23 8LG

International shipping

Please drop us an email if you would like international shipping. We are happy to post via international mail.

All orders are shipped directly from the UK. We are not responsible for nor have any control over fees, local taxes, customs and duties of the destination country

If you have brought (or received!) an item and it’s not quite right, don’t worry, we’ve got a ‘no quibbles’ returns policy. All we ask is that the item is saleable on return. Items which have been worn and or are perfumed should not be returned for a refund but can be adapted or adjusted in the workshop at cost.

You have 28 days from the day you receive your purchases to return your items.

Refunds

We will return monies via the same method and price as the purchase price as the original purchase.

Sadly, if the merchant makes a charge for returning monies have no control over this and are not responsible.