Returns Policy

If you are not 100% satisfied with your product we are happy to offer a full refund or exchange as long as the product is returned to us in a new, unworn condition within 14 days after your delivery date.

Handmade items are so lovely at Christmas so November and December purchases can be returned up to to 10th January. We realise that people buy early so mention to us its a Christmas present and we are happy to extend the period to allow for items purchased in advance.

Custom sizing is non refundable unless damaged. We are happy to repair or alter.

We aim to issue refunds on returns within 7 to 10 days of receipt of the item back into our returns department.

Please be aware, this may take longer during holiday periods.

If your item is faulty we can exchange for the exact same item where possible. In the event of the exact item not being available we will refund the item within 7 to 10 days of receipt of the product back to the returns department.

HOW TO RETURN ITEMS

Step 1: Drop us an email to say you will be returning the item,  please say why and if you would like an exchange or refund.

Step  2: Package the item securely, you will need to use suitable packaging and within 14 days post the goods back to us at

Step 3: Post at the post office

Kernow Fleece
Unit 3
Lower Wharf
Bude
EX23 8LG

Step 4: Obtain and keep a proof of posting receipt

Once we receive the goods we will check to see if they have been worn or mishandled if they are of saleable condition we will exchange or refund via the method you purchased them.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Unfortunately we can not reimburse postage and third party fees.
Your statutory rights are not affected.

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